Xsel's Progress: The Continuing Journey of an Expert System

The aim of this study is to give those interested in the management of change an understanding of the typical processes and problems that they should expect to experience when embarking on the implementation of a large office information system - particularly a system that will affect an important business activity in a critical company function. It tells the story of XSEL, one of the Digital Equipment Corporation's first and most successful expert systems. The volume highlights the social processes associated with the building and implementation of XSEL.