Principles of Operations Management

This edition provides the lay person with a comprehensive overview of operations and its relation to other management functions. The author discusses the strategies and role of operations in organizations in order to establish a framework within which operations can be successfully managed. It then considers product design, services, and the operations function itself, tackling the issues involved in planning and control, including discussions of JIT and TQM. Examples are drawn from both manufacturing and service industries to focus on an analysis of key techniques that are useful to managers from a range of backgrounds.