Itil® V3 - A Pocket Guide: A Pocket Guide (Itsm Library)

Name: Itil® V3 - A Pocket Guide: A Pocket Guide (Itsm Library)
Brand: Recyclivre
Author: Van Haren Publishing
ISBN: 9789087531027

Van Haren Publishing

11/01/2007
Van Haren Publishing Bv

NC (0 avis)

Couverture de Itil® V3 - A Pocket Guide: A Pocket Guide (Itsm Library) par Van Haren Publishing

Résumé

Previously known as: It Service Management based on Itil V3 - A Pocket Guide. This really popular pocket guide is a quick, portable reference tool designed for managers, to give an overall picture of the Itil V3 upgrade. Covering not only the Itil V3 Service Lifecycle approach, to provide even greater value, this handy new guide also describes the Itil V3 functions and processes in a separate section as well. Introduction to the Service Lifecycle Lifecycle Phase: Service Strategy Lifecycle Phase: Service Design Lifecycle Phase: Service Transition Lifecycle Phase: Service Operation Lifecycle Phase: Continual Service Improvement Designed for managers to give an overall picture of the Itil V3 upgrade. Other languages available: Dutch,German,French,Italian,Japanese,Spanish