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Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior

Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior

Name: Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
Brand: Recyclivre
Author: Al Switzler
ISBN: 8601300053950

Al Switzler

16/09/2004
McGraw-Hill Professional

NC (0 avis)

Couverture de Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior par Al Switzler

Résumé

The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behaviour Discover skills to resolve touchy, controversial, and complex issues at work and at home now available in this follow-up to the internationally popular Crucial Conversations. Includes scripts modelling the best way to deal with confrontations.